How long does it take?
Between 3 and 12 weeks from the day the order goes in, depending on what you choose. Simpler products at the shorter end, shutters and specialty shapes at the longer end. We give you the lead time for your specific order in writing before you commit — not a range, the actual estimate for what you picked. Everything is built for your window after you order, which is why none of it is instant.
Why can't I measure the windows myself and save the visit?
You can — but the risk moves to you. Every product type is measured differently: an inside-mount shutter, an outside-mount roller and a shade on a tilting sash all need different allowances, and depth, squareness and hardware clearance all change the numbers. If we measure and the covering doesn't fit, we replace it at our cost. If you measure, decline our measurement, and it doesn't fit, the piece can't be returned or resized — it was cut for those numbers — and a replacement has to be bought again. That's the whole reason we insist on doing it.
Why does the consultation have to be at my home?
Because a fabric sample in a showroom tells you almost nothing about how it will behave in your room. The same white shade reads warm in a south-facing living room and grey in a north-facing bedroom, and a 5% openness roller that looks perfect at noon may not give you the privacy you expected after dark, when the lights are on inside. In your home we can hold the sample against your own glass at your own light, see what the window faces and what's across the street, check whether the sash tilts or the door swings, and tell you which products actually fit that opening. We also see the room — the sofa in front of the bay, the crib in the corner — which usually changes the recommendation.
What's the warranty?
Norman® covers fabrics and components with a limited lifetime warranty, motors for 5 years, and cords and lifting systems for 7 years, against defects in materials and workmanship for the original purchaser in a residential installation. It does not cover normal wear, accidental damage, color variation in natural wood, or warping from high humidity. If something fails under warranty, call us — we handle the claim with Norman rather than sending you to do it.
Can I change or cancel the order?
Only before it goes into production. Every piece is cut to your window's measurements, so once manufacturing starts it can't be resold to anyone else, returned, or remade for free. We'd rather spend an extra ten minutes at the consultation than have you commit to something you're unsure about.
What does it cost?
The calculator on this page gives an estimate, not a quote, and it is a starting point rather than a final number. It prices the covering on its own, in a standard fabric and finish, with standard controls and nothing added. Your real price moves up from there depending on what you choose: premium or specialty fabrics, blackout linings, upgraded finishes and stains, decorative tapes and valances, the type of motorization and which control system runs it, specialty shapes like arches and angle tops, and any hardware a particular window needs. Size, mount and product line all move it too. That's the whole reason we come out — once we've seen the windows and you've picked the fabrics, we put an itemized price in writing. Installation is included, and your first order takes 20%, 30% or 40% off depending on how many windows you're covering.
Do you speak Ukrainian or Russian?
Yes — the consultation, the measurements and the paperwork can all be in Ukrainian, Russian or English, whichever you prefer. Tell us in the form and we'll send someone who speaks it.
